CASE STUDIES

These are accounts of selected research cases that illustrate the best and worst examples of Relationship Management.

PartnerLink Case Study – Adapt learn and prosper

Description of a pair of collaborating SME manufacturers who had not adapted and thus was failing to derive full value from their long-standing relationship

PartnerLink Case Study – Tiger by the tail

Classic case of two partnerships in the snack food manufacturing industry which shows that operational efficiency does not always bring relationship harmony

PartnerLink Case Study - ‘Corporate Parenting’: Implementing a Children in Care Strategy

Interagency Public Sector Alliance: To improve the relationship cohesion within the alliance in order to provide better outcomes for young people

Developing Long Term Relations in the Supply of Barley – Coors & Frontier

A case study of relationship performance in the brewing industry

Improving the Feed Supply Chain – Bernard Matthews & Saxon Agriculture

A case study of relationship performance in the poultry industry

Measuring Collaborative Performance in a FTSE 100 with their Logistics Service Provider

A case study in partnership with Click On Logistics

PartnerLink Case Study: Good Intentions are not Enough

A case study of relationship performance in IT Services Outsourcing. The Boards decreed but their global organisations did not understand the concept of collaboration or how to implement it

PartnerLink Case Study: Three's A Crowd?

A case study of alliance relationship performance between three organisations in the pork supply chain

PartnerLink Case Study: 'Compete on the shelf, not on the truck'

A case study of logistics relationship performance between two companies competing in the global snack food industry

PartnerLink Case Study: We’ll worry about the money later

A case study of relationship performance in Construction. In the interest of relationship harmony project governance was of secondary importance

PartnerLink Case Study: Just get it done, hang the cost

A case study of relationship performance in Construction on a major UK infrastructure project. The objectives of collaboration concentrated on time and quality and ignored cost

PartnerLink Case Study: The Big View

A case study of performance across a Public Sector portfolio of 54 engineering relationships

PartnerLink Case Study: Culture Gap

A case study of relationship performance in IT Outsourcing in the Finance Sector. Cultural differences provide an additional dimension to the management of collaboration

PartnerLink Case Study: Strategy Re-Think

A case study of relationship performance in a supply chain portfolio in Retail Fashion. The appraisal turned round a situation where the wrong strategy was losing the Customer market share in a highly competitive, ‘cut throat’ industry

PartnerLink Case Study: On The Back-foot

A case study of relationship performance in a recently formed consortium using a self-assessed PartnerLink appraisal to understand why it was failing. The study revealed that insufficient effort had been put into properly forming the team before it was exposed to the white heat of Customer satisfaction.

PartnerLink Case Study: FM is just cleaning, gardening and security

A case study of relationship performance in FM in the Public Sector. Both sides underestimated the complexity of implementing a TFM contract and the necessity of working together to achieve success