WHITE PAPERS
These are practical guidance short papers in response to common issues that we have encountered.
Enterprise Relationship Management: Making collaborative performance certain
A short paper that explains the formal discipline developed by SCCI Ltd to manage collaborative relationships. It includes a description of the Enterprise Relationship Management Plan – 5 pages
Implementing Collaborative Relationships using ERM and ISO 44001
Showing how Enterprise Relationship Management uses PartnerLink tools to implement continuously improving and effective collaborative relationships. We also show how it also facilitates conformance with the ISO 44001 Standard – 8 pages
Are Contracts the Enemy of Good Relationships in Outsourcing
A number of questions were posed to a large number of our associates on LinkedIn. These are their thoughts – 6 pages
Is Collaboration Value A Mirage?
Most alliances never enter this Collaborative Value Creation Cycle and eventually the disappointed partners move on to pastures new. In order to reap the benefits from collaborative working organisations need to change the way that they think and work together – 8 pages
Contracts or Relationships – What’s Right for Collaborative Enterprises?
Successful collaboration needs structure both in terms of how it is managed and its commercial framework. A short paper which describes relational contracting and relational governance – 8 pages
What’s Right for Collaborative Outsourcing, Contracts or Relationships?
The part played by outsourcing contracts and relational governance in Enterprise Relationship Management – 8 pages
Collaborative Performance Appraisal
A PartnerLink brief that shows how our Services fit together into a programme of tools to increase the productivity and success rate of organisation Relationship Managers – 18 pages
Losing Control? Product Performance in Strategic Outsourcing
What happens when firms outsource control of design and R&D functions? – 1 page
Performance Measurement – A Key Part of Effective Relationship Management
This article describes a proven, simple and powerful technique that not only generates objective and comprehensive performance measurements but also provides detailed diagnostics and strategic management perspectives – 12 pages
Relationship Management in 5 Minutes
Two-page briefing on the rationale, implementation, and benefits of a formal approach to Relationship Management – 5 pages
Measuring Collaborative Performance in FM Relationships
Facilities Management relationships are invariably close. Often the service-provider is operating under the client’s roof and in daily contact with his staff. Objective performance measurement is thus essential to build mutual confidence in ever more sophisticated collaborative FM relationships – 5 pages
Implementing and Managing Collaborative Relationships
Managing collaborative relationships is often seen as a ‘black art’. We don’t know what to do, we don’t know that we don’t know what to do, it’s somebody else’s job or we haven’t the time or money to do it. This paper outlines the formal management process that will ensure that collaboration ‘works’ for all the parties – 7 pages
Collaboration: Turning Aspirations in to Reality
Despite years of good words, both management and academic and, widely acknowledged benefits, practical examples of successful collaboration are few and far between. This short paper shows how aspirations can be turned into reality by the implementation of a robust management process. – 13 pages
An Introduction to Implementing and Managing Collaborative Relationships
Good relationship management has the capability to give you startling results. Do as little or as much as you need to do and the increase in business performance will repay your investment many times over. This paper is an outline of our booklet that provides a guide to effective partnership management – 9 pages
Relationship Management Director Job Specification
This is a sample job specification for a Relationship Manager. The role operates at Board level and is responsible for a firm’s ability to create and capture measurable collaborative value… – 4 pages
Relationship Characterisations
In our research we have found four relationship categories. These are useful to managers because they help to crystalise understanding of the ‘big picture’ including benchmarking with other relationships and indicating where and how performance improvement can be made.